Questions

At James Street Motors we are not just here to repair your vehicle but to help too. Quite often customers are unsure what is involved in making a claim. If this is the case, we are happy to explain the procedures and answer any questions or concerns you may have.

Below are just a few frequently asked questions that may help however if you can't find an answer to your questions, drop us a line on 0161 764 5421 or email info@jsm-bury.co.uk

Can I choose when I have my car collected and delivered?
We will endeavour to indicate morning, lunch or afternoon collections and deliveries which will be agreed with you in advance.

What happens it it's not my fault?
If it's a non-fault accident you may also be entitled to a replacement 'like for like' vehicle. If not, we can supply a free courtesy car for the duration of the repair if your policy allows.

What can cause delays to the estimated completion date?
Manufacturer's parts may not be available or subject to back order.
The insurance engineer needs to inspect the vehicle.
Additional parts may be identified during the course of repairs.

What will I have to pay before release of my vehicle?

• Any excess applicable.
• Any contributions specified by your insurance company.
• VAT if you are VAT registered.
• The cost of any damage incurred to the courtesy car.
• Any excess fuel consumption charges if applicable.
• Any courtesy car valeting fees if applicable.
• Any extended courtesy car usage fees if applicable.
• Any re-delivery charges if applicable.

What will happen if my car is written off?
Usually your insurer will guide you through a settlement process, but please ask our help desk if you need further information.

Will all the work be undertaken?
We are only able to undertake the work approved by the insurance company that is directly related to the accident circumstances. If you are unhappy with the engineer's decision it is important you contact your insurance company immediately.

Will you carry out any other work I want?
Yes, it is cost effective to have additional work carried out at the same time as another repair. And with our advanced "smart repair"system dents, chips and scuffs can be repaired at a fraction of the usual price.